Privacy policy
Last updated 26 September 2026
This policy explains how Up Down Access handles personal information collected through updownaccess.com. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Details you give us in the enquiry form: your name, phone number, email address, role, company, and the details of your building and project (work required, building type, location, approximate value, timing and any notes).
- Details you give us when you call or email us.
- Information about how you reached the site, such as the advertising campaign, search term and click identifiers passed by Google Ads, the page you landed on and the device type.
Why we collect it
- To call you back about your building and project, arrange an inspection and prepare a quote.
- To keep a record of your enquiry and our dealings with you.
- To understand which of our advertising brings genuine enquiries, so we can improve it.
We do not sell your personal information and we do not add you to a mailing list without asking.
Cookies and advertising tools
This site uses Google Tag Manager and Google Ads conversion tracking. These tools use cookies and similar technology to record visits and enquiries from our ads. Google handles that information under its own privacy policy at policies.google.com/privacy. You can manage ad personalisation at adssettings.google.com or block cookies in your browser settings.
Who we share it with
We share your information only with service providers that help us run the business, and only for the purposes above. These include our website host, our customer relationship management system, our email provider and Google. Some of these providers may store information on servers outside Australia. We do not otherwise disclose your information unless you agree or the law requires it.
How we store and protect it
We store your information in secure online systems with restricted access, and we keep it only for as long as we need it for the purposes above or as the law requires.
Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, contact us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Up Down Access
Darlinghurst NSW
Phone 0411 861 107
Email info@updownaccess.com.au